Services

Account and Access Issues
- Problems related to user access, permissions, and account setup.
- Example: New user set up on Salesforce
Data and Information Requests
- Requests for specific data, reports, missing data, or issues with data accuracy
- Example: Reporting on incoming students who have scheduled an orientation appointment and with whom.
Systems and Functional Issues
- Bugs or issues related to the functionality of the CRM system.
- Example: Something doesn't look quite right!
Enhancements and Feature Requests
- Requests for new features, improvements, or changes to the existing system.
- Example: Requests to add information to the student snapshot on the advisee case report.
Integration and Automation
- Issues and requests related to integrating CRM with other systems or automation of processes.
- Example: Banner integration
Training and Support
- Requests for training materials, support documentation, or user assistance.
- Example: Requesting additional support for your team or for a new feature.

238 - Fairlane Center North
19000 Hubbard Drive
Dearborn, MI 48126

Phone: 313-593-4357

51��Ƶ